Reliable, comfortable travel to and from Dundee
STUDENT TRANSFER INFORMATION
Departure times are planned to be as suitable as possible for all passengers. We calculate departure times to ensure all passengers have at least 1 hour to check-in before their desk closes. Maximum time before check-in would normally be 2 hours for transatlantic flights.
Once passengers have arrived and collected their luggage, they should make their way to our designated meeting point (the seating area adjacent to the Left Luggage Desk in UK Arrivals Hall). If your luggage is lost, please call 07538 117 618 to let us know. Please be aware that passengers may be required to wait for a short time while others arrive off their flights. Whilst we do our best to minimise this, we cannot he held responsible for any flight delays. (We are good but not that good!!)
On most occasions, we will aim to deliver passengers to their individual residences, however, if you are travelling in one of our coaches this is not always possible due to the size of the vehicle.
OUTBOUND & INBOUND REQUESTS
THE EARLIER YOU BOOK, THE GREATER THE CHANCE IS THAT WE CAN MINIMISE YOUR FARE BY MATCHING YOU UP WITH ANOTHER TRAVELLER.
CONVERTING YOUR REQUEST TO TRAVEL TO A BOOKING
The nature of our student travel business is that we receive sufficient requests to reserve cars most of the time at peak periods.
These are then processed into confirmed bookings with a Confirmation (including EXACT departure time) being sent by email to each student 4 days before the date of travel. Occasionally, we do not receive sufficient requests to organise a taxi share and in this instance you will receive an email giving you the option of travelling at an increased price. This notification will also be sent 4 days before travel, allowing you the chance to make alternative arrangements.
Whilst we realise that cancellations are sometimes unavoidable, due to a change in plans, it is essential that we receive notification as soon as possible. Logistically, we need to have our vehicle allocation in place 4 days in advance and would ask therefore, that any cancellations be advised to us immediately by:
E-mail – [email protected]
Phone – 07538 117 618
Any passenger who fails to notify us of a cancellation may be refused travel in the future.
Your co-operation will be greatly appreciated.